Olive House Apartments solve overbookings with SiteMinder and see direct revenue success | SiteMinder

Tucked away on the coastline of the Adriatic sea, the Olive Property Flats sit on the Croatian island of Pag. This home is situated in the sleepy city of Šimuni, a well-liked place for campers and these hunting for a quieter escape. With balconies overlooking the crystal distinct bay opposite, this is the best site for travellers on the lookout for some summer season solar, away from overly populated prevalent vacationer spots. The flats element a range of services, which includes en suite bogs, kitchenettes and breathtaking views. There’s one thing for everybody in this article, with a choice of water sports available close by, as very well as other pursuits such as chook viewing and painting. Visitor working experience is at the forefront of all operations at the residences and guaranteeing readers have a seamless keep is of the highest priority.

Guest experience possibly hindered by overbookings and pricing troubles

As all hoteliers know, visitor knowledge is composed of many components, and it can be tough to hold track of them all. Proprietor, Jacqueline Walter, shares what this suggests to Olive Property.

“A good visitor experience indicates giving our guests with excellent good quality accommodation and excellent services even though supplying an genuine, Mediterranean atmosphere.”

Overbookings and incorrect pricing versus rivals are two crucial elements that could threaten guest expertise, and in the long run value revenue for any property. Simply because of this, Olive Residence selected to undertake SiteMinder’s on-line reserving motor and channel supervisor to avert these concerns from arising. Jacqueline stories that any issues surrounding overbooking have been put to rest, and she has also seen an enhance in immediate bookings.

SiteMinder also has 24/7 assist in a assortment of languages, to make certain that when troubles crop up at a residence assistance is at hand straight absent. This is how assets proprietors like Jacqueline are ready to receive guidance immediately, at the press of a button. 

On SiteMinder’s assist, Jacqueline experiences, “The help from the SiteMinder crew is outstanding. A single does not have to hold out very long for a reaction and challenges are dealt with straight away and constructively.”

Tangible will increase to bookings and enhanced efficiency 

SiteMinder’s channel supervisor life up to its title as the top channel supervisor in hotel technological innovation, as named by the Hotel Tech Awards, by continuously main to enhanced bookings and maximised occupancy charges for shoppers. The channel manager provides the electrical power over to the hotelier when it arrives to maximising occupancy and enables a property to showcase their obtainable rooms on above 300 on the web vacation brokers. 

As stated by Jacqueline, performance is essential in the day by day runnings of a home. The rapid-paced nature of hospitality means that when attendees have a challenge, it needs to be solved straight away, or it could risk jeopardising the high-quality of their visit. 

She states

“We deliver this great working experience by striving to constantly uphold substantial specifications so that our friends could have an enjoyable expertise.”

Hoteliers and staff really do not have time to be working with time consuming duties, this sort of as updating occupancy manually, altering pricing on just about every on the web travel agent, or researching costs of opponents. To deal with this, SiteMinder instantly updates your occupancy and permits you to alter your resort fees across all OTAs in a single click, or tailor to your liking. Clients are also ready to see the fees of competition, serving to you to make knowledgeable choices and price your home appropriately.