The RuMa Hotel and Residences and SiteMinder

The RuMa Lodge and Residences is found in Kuala Lumpur, Malaysia, just steps absent from vital attractions these as the Petronas Twin Towers.

The RuMa is a numerous award-successful house that prides by itself on supplying visitors a home-like sanctuary away from the hustle and bustle of the downtown city ecosystem.

All guests will locate a little something they like with 11 place-forms to pick out from, eating rooms that rejoice local flavour, bars that cater for any taste, and an whole ground focused to wellness. There is even a barber, gym, and infinity pool!

Every thing commences with a good guest working experience

Ms. Annie Hong, Profits and Reservations Manager, mentioned the guest working experience from get started to complete has been a precedence since the hotel opened its doors in 2018.

“Great guest working experience begins from the minute the guest checks-in and doesn’t conclude right up until the visitor checks-out. It’s a large concentrate for us to be certain any problems or problems attendees have are currently being tackled in the most powerful way, as a result of just about every portion of their continue to be.”

Section of the challenge at a lodge is obtaining the time and versatility to position as a lot attention on friends as they demand. This is why engineering is these types of a great enabler for the world’s main hotel brands, including The RuMa.

A great deal needed simplicity and effectiveness attained from SiteMinder’s system

For the past 5 yrs, The RuMa has been taking edge of SiteMinder’s channel supervisor and PMS integration functions to sleek out its distribution approach.

With prior encounter working with SiteMinder’s capabilities, Annie knew it was the proper solution to invest in.

“The very last decade has observed drastic alter in the hospitality enterprise product. With the rapid expansion of on line travel brokers and bedbanks, the channel manager solutions from SiteMinder provides us with a just one-end resolution to combine all unique on line booking platforms for every day undertaking execution,” she explained.

“SiteMinder has also improved their options by furnishing small business analytic tools. It is steady in conditions of integration and the troubleshooting from the assistance crew is economical far too.”

Recognizing that hoteliers are dealing with new worries each and every yr, SiteMinder often strives to boost its functions and introduce new products – so properties can go on making the most of final results like The RuMa has seen…

Vital time saved each individual day using SiteMinder

Even though using a platform like SiteMinder may come to feel greater, it’s usually significant to realize the base line effect for a hotel. For Annie and the staff, time is funds and the cost savings have been several.

“By signing up the channel manager remedy with SiteMinder, we have saved at the very least 2-4 several hours everyday by reducing manual execution on pricing method,” she stated.

“It will work successfully and competently, and when market demand fluctuates we are in a position to modify our pricing strategy in a timely fashion, to optimise the company prospect.”

With staff members obtaining far more time just about every working day, it’s no marvel that visitors experience so cared for at The RuMa. On the other hand, Annie reported there is another essential explanation the hotel has trapped with SiteMinder from working day a single.

“SiteMinder is user friendly and the firm keeps strengthening the procedure by including much more options that aids hoteliers to develop up confidence in running the on-line scheduling platform,” she said.

Thank you Annie and hold up the good function at The RuMa Lodge and Residences!